REFUND POLICY

At WOCHMANN, we are committed to ensuring that you are completely satisfied with your purchase. If you need to return a product, our refund policy provides a clear process for obtaining a refund. Please read the following details carefully.

To be eligible for a refund, items must be returned within 14 days from the date you received them. This 14-day period begins on the day the product is delivered to you. For a refund, products must be in their original condition—unused, with all packaging, tags, and labels intact. Items that show signs of wear, damage, or alteration will not qualify for a refund. Custom, personalized, or special-order products are non-refundable due to their customized nature.

To start the return process, contact our customer service team at [email address] or [phone number] with your order number and reason for the return. If your return request is approved, you will receive a Return Authorization Number (RAN). This number should be included with the returned package. Please securely pack the product in its original packaging, clearly label the package with the RAN, and send it to the return address provided by our team.

Once we receive the returned item and confirm it meets our return conditions, we will process your refund within 14 business days. The refund will be issued to the original payment method used for the purchase, such as a credit card, PayPal, or bank transfer. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider. Original shipping costs are non-refundable. If the return is due to an error on our part, such as receiving the wrong or defective item, we will cover the return shipping costs.

If you receive a damaged or defective item, please contact us within 48 hours of receipt. Provide detailed information, including photos of the damage or defect, and your order number. We will review the issue and arrange for either a replacement or a full refund. If a replacement is provided, we will cover all associated shipping costs.

Certain items, such as those marked as final sale or clearance, may not be eligible for a refund. Information about non-refundable items is typically provided on the product page or at the time of purchase. Please be aware that we do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item for a refund and then place a new order for the desired item.

For any questions or assistance with our refund policy, please contact our customer service team at [email address] or [phone number]. Our team is here to help with any concerns related to refunds.

We appreciate your understanding and cooperation with our refund policy. Our goal is to ensure your satisfaction with WOCHMANN’s products and services.